提供呼叫中心外包服務(wù)的公司面臨相當(dāng)大的挑戰(zhàn)，當(dāng)他們的解決市場僅限于一個(gè)特定的國家。
在2008年，西班牙經(jīng)濟(jì)從金融危機(jī)中復(fù)蘇，南美洲的公司一直為西班牙組織提供呼叫中心運(yùn)營。這使得哥倫比亞和秘魯?shù)穆?lián)絡(luò)中心外包商開始在美洲尋找更多的機(jī)會(huì)。
一份由Frost和Sullivan發(fā)表的新報(bào)告，題為“哥倫比亞和秘魯?shù)穆?lián)絡(luò)中心的外包商集中在美洲”，西班牙漸衰的經(jīng)濟(jì)對這些國家都產(chǎn)生影響。
英文原文：
Colombia and Peru Looking for New Call Center Outsourcing Opportunities
TMCnet｜Wednesday, September 03, 2014
Companies that provide call center outsourcing services face considerable challenges when the market they are addressing is limited to one particular country. South American companies that have been providing call center operations for organizations in Spain have been struggling as the Spanish economy continues to recover from the financial crisis of 2008. This has led Colombian and Peruvian contact center outsourcers to start looking within the Americas for more opportunities. A new report released by Frost and Sullivan titled, “Colombian and Peruvian Contact Center Outsourcers Focus on the Americas” highlights the impact of the dwindling Spanish economy has had on both of these countries.
